Refund policy

Thank you for shopping with Auravent. We want you to be fully satisfied with your purchase. If you are not completely happy, please review our return and refund policy below.

Business Information

Auravent Website: auravent.shop Email: infos@auravent.shop Phone: +1 (334) 938-0802

Business Address

697 Diamondback Dr Spring Creek, Nevada 89815 United States

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

2. Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that you received it
  • Unworn or unused, with tags still attached (if applicable)
  • In its original packaging
  • Accompanied by the receipt or proof of purchase

3. How to Start a Return

To start a return, please contact us at infos@auravent.shop. Include your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

4. Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

5. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods
  • Custom or personalized products
  • Personal care or hygiene items
  • Gift cards
  • Sale items or final sale items (marked as such at time of purchase)

Please contact us if you have questions or concerns about a specific item.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

7. Refunds

Once we receive and inspect your return, we will notify you whether the refund was approved. If approved, you will be automatically refunded to your original payment method within [5–10] business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we approved your return, please contact us at infos@auravent.shop.

8. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item received was defective, damaged, or incorrect.
  • Original shipping charges are non-refundable.
  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

9. Cancellations

Orders may be canceled free of charge before they have been processed for shipping. Please contact us as soon as possible at infos@auravent.shop if you need to cancel an order.

10. Contact Us

For any questions about returns or refunds, please contact:

Auravent 697 Diamondback Dr, Spring Creek, Nevada 89815, United States Email: infos@auravent.shop Phone: +1 (334) 938-0802