Shipping policy

Thank you for shopping with Auravent. This Shipping Policy explains how we process and ship your orders. If you have any questions, please contact us at infos@auravent.shop.

Business Information

Auravent Website: auravent.shop Email: infos@auravent.shop Phone: +1 (334) 938-0802

Business Address

697 Diamondback Dr Spring Creek, Nevada 89815 United States

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1. Order Processing Time

All orders are processed within [1–3] business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

If we experience a high volume of orders, processing may be delayed by a few days. If there is a significant delay, we will notify you by email or phone using the contact information provided at checkout.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Delivery delays can occasionally occur due to circumstances beyond our control, such as weather, customs processing, or carrier delays.

3. Shipment Confirmation and Order Tracking

You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within [24–48] hours.

4. Shipping Destinations

We currently ship to addresses within the United States. [If you also ship internationally, list the countries here and note that customers are responsible for any customs duties, taxes, or import fees charged by their country.]

5. Customs, Duties, and Taxes (International Orders)

Auravent is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

Auravent is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

If you need to file a claim due to a damaged order, please contact us at infos@auravent.shop and we will do our best to assist you.

7. Incorrect Shipping Address

Please double-check your shipping address at checkout. Auravent is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us immediately at infos@auravent.shop — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has been processed.

8. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at infos@auravent.shop. We can only accommodate changes or cancellations before the order has been processed for shipping.

9. Contact Us

For questions about your shipment or this Shipping Policy, please contact:

Auravent 697 Diamondback Dr, Spring Creek, Nevada 89815, United States Email: infos@auravent.shop Phone: +1 (334) 938-0802